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Contact Centre Specialist
(Dnipro city, 37 Starokozatska Street)
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Customer support department
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- Communicating with customers - legal entities via messaging apps or by telephone.
- Providing high-quality consultation and advice to the customer.
- Resolving all customers inquiries from the first contact with Centre
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- Must be at least 20 years old.
- 1 or more years of experience in a call centre.
- Good command of Ukrainian and Russian languages
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Chief Specialist (Supervisor)
(Dnipro city, 37 Starokozatska Street)
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Customer support department
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- Managing the team of Call Center Specialist, controlling the performance of operators.
- Controlling the compliance with qualitative indicators of services.
- Assisting in training the operators
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- 1 or more years of experience as Call Center Supervisor.
- Having team management skills.
- Being a fast learner
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Specialist of the Department for User Support and Monitoring
(Dnipro city, 2 Troitska Square)
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Information Technology Department
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- Installation, configuration, administration of Windows 7,8,10, office suites.
- Defining new working positions.
- Maintaining corporate mail.
- Setting up printers/scanners, replacing cartridges
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- 2 or more years of relevant experience.
- Understanding networking fundamentals of the TCP/IP protocol suite, as well as basic network services DNS, DHCP, VLAN, VPN.
- Understanding of HTTP, FTP, POP3, IMAP, SMTP protocols
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Project Manager
(Dnipro city, 37 Starokozatska Street)
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Project Management
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- Implementation and development of the project "Electronic control system".
- Drawing up a project plan in accordance with the priorities and monitoring of its implementation.
- Involving system developer in finalization.
- Implementation of the project “Building Ukraine Together” (“BUR”).
- Support of System Users.
- Collecting feedback.
- Analytical analysis.
- Maintenance of documentation, coordination of work of divisions
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- 2 or more years of working experience in an equivalent position.
- Knowledge of Agile principles.
- Systems thinking, the ability to find common ground with colleagues and partners, as well as with the customer.
- Ability to promote own point of view properly, flexibility, proactivity, determination and responsibility.
- Ability to work in multitasking mode.
- Technical background (would be an asset)
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Lawyer (e-commerce)
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Legal Department
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- Comprehensive legal business support in E-Commerce.
- Contractual and legal work (specialization - IT-law, copyright and related rights).
- Full legal support of digital-direction of the bank's activity, support of agreements/transactions ranging from development to sales of IT-products.
- Support of questions concerning Internet business.
- Providing legal analytics (preparation of analytical reports, legal opinions) on IT law, copyright and related rights legislation, etc
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- Higher legal education.
- 2 or more years of experience in legal support of commercial activity of the company.
- Required experience in the digital field (IT, electronic communications).
- Knowledge of MS office, outlook.
- Responsibility, high efficiency, punctuality, analytical skills
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SQL Analyst
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CRM Systems Department
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- Collection, description and modeling of business information processes to optimize CRM performance.
- Working with customer database, SQL queries to upload data.
- Analysis of efficiency and developing proposals for segmentation of the customer base for sales, working with customers.
- Analysis of advertisements, A/ B testing, tracking of conversion and effectiveness of the messages.
- Preparation of comparative analysis of communication channels with clients.
- Preparation of presentations for the management and customers
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- Higher education, preferably in finance or marketing.
- Experience in the banking system.
- Experience with CRM, analytical data processing systems or banking information systems.
- Knowledge of SQL.
- Experience in developing regulatory documentation.
- Experience in making technical requirements
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ORACLE DBA Support Specialist
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- Oracle Database administration.
- Database backup and playback.
- Creating and maintenance of the Snandby system (Dataguard).
- Monitoring of efficiency and performance tuning.
- Creating reports on software incident management concerning the Oracle Database
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- Higher technical education.
- 1 or more years of experience as a system administrator, DBA.
- Experience in installation and operation of Oracle Database in Oracle Linux operating system.
- Command of English at the level for working with Oracle Database documentation and ensuring written communication
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Risk Manager
(Dnipro city, Kyiv city)
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Risk Management Department
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- Preparation of internal regulatory documents on risk management in multi-project environment.
- Development of tools/methods/models risk assessment in multi-project environment.
- Implementing the procedure of risk assessment in multi-project environment: identification, analysis, monitoring and reporting.
- Interaction with developers in the process of setting up software for assessing and monitoring the risks in multi-project environment
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- Working experience in the payment business units of a bank or processing institutions.
- Experience in assessing the risks of payment systems (preferably).
- Knowledge of NBU regulations on risk management.
- Analytical mind.
- Analytical mindExperience of working in a team, sociability
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